At Priscilla Voyage, we are committed to your satisfaction. If you receive a damaged, defective, or incorrect product, please read our return and refund policy below:
1. Return Eligibility
- Returns are accepted only if the product is damaged, defective, or not the item you ordered.
- Please report any issues within 7 days from the date of delivery. Returns requested after this period may not be accepted.
2. How to Request a Return
- Contact our customer support team immediately at [email protected] with your order details and a description of the issue.
- Provide clear photos of the damaged or incorrect product to help us assess the problem.
3. Return Process
- Once your return request is approved, we will provide instructions on how to return the product.
- You may be required to send back the product in its original packaging and condition.
4. Refunds
- After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 14 business days.
- Refunds will be made in the form of cash.
5. Non-Returnable Items
- Products that are not damaged, defective, or incorrect are not eligible for return.
- Customized or personalized products (if any) may not be eligible for return.
6. Shipping Costs
- Shipping costs for returned items may be covered by Priscilla Voyage if the return is due to our error (damaged or incorrect product).
- Otherwise, return shipping costs will be the responsibility of the customer.
7. Contact Us
If you have any questions regarding returns or refunds, please reach out to us at:
Email: [email protected]
Thank you for shopping with Priscilla Voyage. We strive to ensure you have a pleasant experience with our products!